Frequently Asked Questions


Please browse through our frequently asked questions to find answers to any of your questions relating to Oak Haven Massage.

DO YOU ACCEPT WALK-INS OR SHORT NOTICE APPOINTMENTS?

We sure do! We specialize in short notice appointments, so just give our office a call to see the availability. 

HOW EARLY SHOULD I ARRIVE FOR MY MASSAGE?

We ask that new clients arrive 10 minutes prior to their session to fill out preliminary paperwork and have a consultation with their therapist on the type of massage they'd like. Existing clientele should arrive approx. 5 minutes before their session.

DO ANY OF YOUR THERAPISTS ENGAGE IN ANY TYPE OF SEXUAL MASSAGE?

Absolutely not! We employ trained massage therapists who offer you a powerful healing modality in a highly professional, mutually respectful environment. Please refrain from using any type of sexually suggestive remarks or actions. Doing so will result in immediate termination of your massage session.

WHAT ABOUT TALKING DURING A MASSAGE SESSION?

It is okay to talk with your therapist during your massage, but it is also okay to just “check out” for an hour. We abide by this motto: “It’s your massage.” Spend the hour however you like. It is perfectly fine if you just zone out and relax. You won’t be seen as rude or uncaring if you just allow the therapist to do their job for the hour. Some people reach such a relaxed state that they fall asleep for the hour.

ARE THERE ANY CANCELLATION FEES?

Yes, please give a 24-hour notice if you need to cancel an appointment. If notice is not given you will be charged the full fee for the appointment time missed.

WHAT ABOUT TIPPING?

If you enjoyed the service you received, tips are always appreciated. Standard in the massage industry is anywhere between $10 and $20.

WHAT SHOULD I EXPECT ON MY FIRST VISIT?

When you visit Oak Haven Massage you will be greeted by one of our helpful office staff. You will be handed a short informational brochure and some paperwork to be filled out. This paperwork will help us assist you when deciding what type of massage you may need. After completion of the paperwork you will be lead to a room where your therapist will talk with you about the type of massage you are looking for. Visit our First Time page to learn more.

AM I SUPPOSED TO TAKE OF MY UNDERWEAR?

Most people do completely undress for their massage, including all undergarments. You will be completely covered at all times by a blanket and sheet and only the area being worked on will be uncovered.

However, it is also completely normal to keep on your panties or briefs during the massage. It is completely up to you and the massage therapist is always respectful about your choice. 

WHAT IF I FALL ASLEEP AND DROOL OR SNOR?

It is very common to become so relaxed that you fall into a deep sleep during the massage. Some people may even worry about drooling or snoring! This is very common. It is also the signs of a great massage that the massage therapist was able to get you so relaxed!

WILL THE MASSAGE THERAPIST BE THERE WHEN I UNDRESS?

Absolutely not! The massage therapist will take you back to the treatment room and go over your health history and your goals for the session. After that, they will leave the room in order for you to undress to your comfort level and to get under the top sheet and blanket.

The therapist will knock before they come back and enter the treatment room. 

SHOULD I TALK DURING THE MASSAGE?

We like to say, “The hour is yours to spend as you like.” Some people like to chat with their therapist during the session, but more often than not, people like to relax and “zone out.” It is not rude or uncommon to remain silent during your session. In fact, some people become so relaxed that they fall asleep!

Sometimes during deep tissue and therapeutic sessions, more communication is needed. The therapist will be checking in often in regards to the level of pressure and areas of concern.

It is important to let the therapist know if you are in pain during the session. It is perfectly acceptable to ask questions and talk during the massage, but it is also appropriate to simply receive the massage and remain completely quiet during your session. 

I'D RATHER SEE A FEMALE THERAPIST. SHOULD I REQUEST THIS?

It is perfectly acceptable to request a female therapist. It is well known in the massage industry that very often, women prefer female therapists and men often have a preference for female therapists as well. As you become a more seasoned massage receiver, you may open up to the possibility of a male therapist. Many people who at first wanted only female therapists find that once they try a male therapist, they actually enjoy the additional strength and pressure a male therapist can offer.

THE PRESSURE ISN'T DEEP ENOUGH, BUT I DON'T WANT TO INSULT THE THERAPIST'S TECHNIQUE. WHAT SHOULD I DO?

Oak Haven Massage has very experienced therapists who want to provide you with the best possible experience. Even the best and most skilled therapists cannot always provide a great session without a little help from you. Many people think that they have to take whatever massage is given to them. The fact of the matter is that the therapist is eager to match the style of massage you are here for. The key to getting the best massage is communication – yes – speak with your therapist and let them know what would make it a great massage.

We know that the most important aspect of a massage is the pressure. We like to think there are three basic levels of pressure:

a. Light/Relaxing
b. Medium Pressure
c. Deep Pressure

I'M SELF-CONSCIOUS ABOUT A CERTAIN PART OF MY BODY AND DON'T WANT THE THERAPIST TO SEE ME. WHAT DO I DO?

People are self-conscious for various reasons. Some of the more common concerns are:

• I'm overweight.
• I have excessive hair growth on my body.
• I've got acne on my face or back.
• My feet are ugly.
• I have scars.
If you're self-conscious about a certain part of your body, you can ask the massage therapist to avoid that area.

The important thing to remember is - the therapist is a professional. They work on a wide variety of body types and ages. They are here to meet your specific needs from the session.